“Their group has over 25 years of experience specializing in the complexity of treating geriatric and chronically ill patients, and has demonstrated an ability to make significant differences in the quality and continuity of care for patients in these settings."
R. Scott Koelliker, RN, MSA, FABC
Heartland Clinic Administrator
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Medical Director Services

Since we started in 1983, General Medicine has always understood that the Medical Director of a facility plays and important leadership role in providing high-quality care to their residents. Because of this, our medical director services encompass the right leadership and techniques to truly make a positive impact on each health care facility we contract with.

Medical directors play a pivotal role in ensuring standards of practice are met and approaches to treatment and medications are current.

Our medical director services can improve many aspects of your facility:

Physician Leadership

  • Ensures patients have appropriate physician coverage.
  • Creates a process for reviewing physician and health care practitioners’ credentials.
  • Provides a process for monitoring physician and other practitioners’ performance.
  • Provides feedback to physicians and other practitioners on their performance and practices.

Clinical Leadership

  • Assists in administrative decisions and development of policies and procedures related to patient care.
  • Implement clinical practices that ensure the facility is in compliance with regulations and laws relating to patient care.
  • Review and participate in federal, state and local surveys and inspections.
  • Assist in IDDR processes.
  • Review policies and procedures regarding the protection of patients’ rights, advanced care planning and other ethical issues.
  • Maintain OBRA compliance.

Quality of Care

  • Establish systems and methods for reviewing the quality and appropriateness of care and other health services, and providing appropriate feedback.
  • Participate in the facility’s quality improvement process.
  • Develop and implement policies and procedures related to protect against the spread of infections.
  • Provide a safe and caring environment for patients to live in.
  • Maintain affiliations with primary care providers and hospitalists to ensure continuity of care for patients.

Education, Information and Communication

  • Promote a learning culture among the staff and patients within the facility.
  • Promote employee health and safety by implementing policies and procedures.
  • Improve communication between staff, patients and families.
  • Serve as a representative to the professional and lay community on medical and health services of patients.
  • Stay informed on changing social, regulatory, political and economic factors that affect the facility and its patients.
  • Share best practices and provide effective solutions to needs raised by patients, staff and families.

Business Development and Marketing

  • Promote the facility to the professional and lay community.
  • Establish effective relationships with other providers, health care organizations and payors.
  • Develop relationships with key referral sources.